Telephoning

Descubre las claves culturales que permiten una mayor eficacia en la comunicación telefónica en inglés en diferentes escenarios. Evita los errores más comunes en la atención telefónica en inglés.

 

' The keys to successful communication'.

 'Gain confidence making and receiving calls in English'.

 'Prepare and practise techniques for effective business conversations'.

 

• Answering the phone is unimportant work.
• It requires no special skills to answer phones.
• How the phones are answered doesn`t really affect the rest of the Company.
• People who answer the phone don`t nedd to know much about the Compañy or staff.
• Business callers don't pay much about the Company or staff.
• Talking to clients wastes time. The best call is a short call.