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THE ABC'S OF CALLING

  • SPELLING / PRONUNCIATION.
  • SAYING TELEPHONE NUMBERS.
  • GIVING ADDRESSES AND CHECKING INFORMATION.ç
  • PROBLEMS UNDERSTANDING.

GENERAL INFORMATION

  • STANDARD TELEPHONE VOCABULARY.
    • CALLING FROM THE UK AND USA.
  • DIRECTORY ASSISTANCE.

WHO'S CALLING, PLEASE?

  • ANSWERING CALLS.+
  • MAKING CALLS.+
  • SORRY, WRONG NUMBER.+
  • HAVING DIFFICULTY.+

TAKING AND LEAVING MESSAGES

  • TAKING A MESSAGE.
  • LEAVING A MESSAGE.
  • PUTTING CALLER OFF.
  • GETTING PUT OFF.

ISE - Instituto de Secretariado Europeo

ISERegistro Mercantil de Madrid, Tomo 6638 Libro 0 Folio 141 Sección 8 Hoja M-108059

CIF: B80648207

Sede social:
Calle de Nicasio Gallego nº 17

Centro evaluado por la Red Europea

QForLa Evaluación de la Calidad de los Organismos de Formación, a través de la satisfacción de sus clientes.

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